Commercial TPV

1-844-815-6761
9AM EST - 10PM EST
(817) 350-4880
The Toll Free Number to call is 1-844-815-6761.
The hours are 9AM EST to 10PM EST.

Wait times vary from day to day, but the goal is to keep them below 20 seconds on average.

The first step is telling the TPV agent the Contract ID’s. There is a chance that you will have two. Simply give them a heads up at the beginning that there are two.

The items that the TPV company will be confirming are:
☐ 1. Do you understand that this
conversation is recorded, and the purpose
of this call is to confirm the details of your
agreement with [ESCO]?

☐ 2. Is it [specific date].

☐ 3. Do you understand that the
marketing representative is representing
you the customer, not the supplier or
the utility and that they are merely
representing you the customer for the
purposes of this agreement?

☐ 4. Please state your full name.

☐ 5. Please state your company’s name.

☐ 6. Please state your company’s
business address.

☐ 7. Please state your email address.

☐ 8. Please confirm you are enrolling
[number of accounts] accounts.

☐ 9. Are you the primary account holder or
do you have authority to make changes to
this account?

☐ 10. Did the sales representative provide
you with the sales agreement, his/her
business card or contact information and
leave a copy of the appropriate disclosures?

☐ 11. Please confirm that you are signing up
for a rate of [rate], for a term of [number of
months], starting [month/year].

☐ 12. Do you understand the early
termination of this agreement or any other
current agreement you may be subject to
early termination fees that are outlined in
your agreement?

The below is what the TPV company will be seeing from MSC. The information will be pulled directly from our portal. Once they have received all “YES”, the status will change . If they received 1 or more “NO”, the TPV status will be rejected.

REQUIREMENTS

The person listed on agreement is the one
verifying the call.

☐ Customers job title must match the info in MSC.

☐ Customer must verbally agree that they have sole
authority to make decision – MUST BE YES (none of the following are eligible.
not yah, yep, uhun....)

☐ Customer must verbally agree to the supplier,
term and rate listed on each contract. MUST BE YES (none of the following are eligible.
not yah, yep, uhun....)

☐ Customer must verbally agree to the number
of accounts going into each contract. MUST BE YES (none of the following are eligible.
none of the following are eligible. not yah, yep,
uhun....)

☐ Acknowledge that they understand the sales
agent is not affiliated with the utility, rather
representing an electricity and/or natural gas
supplier. MUST BE YES (none of the following are eligible. not yah, yep, uhuh....)