Supplier Information - Direct Energy

History
Direct Energy is one of North America's largest energy and energy-related services providers with nearly 5 million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services.
Headquarters
1001 Liberty Ave Pittsburgh PA 15222 1-888-481-1845
Credit Requirements
Below 2,000 MWh 1 recent invoice for each location with zero balance forward. Late fees ok. Above 2,000-5,000 MWh, approval through DNBi (Financial Stress Score) or 3 bill recent consecutive copies for each location. Above 5,000, requires DNBi approval or financials if credit fails.
ETF
Built into the language of our contracts.  But pretty much it is subject to the market at the time when the customer exits the contract and what is left on contract.
LF Requirement
Matrix has a requirement of 40% load factor.
Swing %
100%
Bill Type
Dual and Single bill offerings are dependent on the product.
Add/Delete
Customer must be 2,500 MWh and greater to be offered add/delete language.  We offer 10% and 20%.
Accept CC
No
Online Portal
Yes, the portal can be obtained on our website under the selection MyAccount.